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How to fix Bluetooth headset problems

Interphone F5XT Bluetooth for motorcycle helmets - Fatigue - road rules
Bluetooth communication is handy

Many motorcycle riders love their helmet headsets, GPS, smartphone (or smartwatch!) and helmet camera, but find they are often plagued by Bluetooth problems.

Let’s face it, Bluetooth can be a blessing with music in your helmet, intercom connection to a pillion or riding partner/s, helmet cameras and spoken GPS directions.

However, it can also be a massive pain in the neck when it drops out or refuses to identify a pairing partner.

The answer to fixing the problem could be as simple as switching off the device and turning it on again.

Unfortunately, that doesn’t always work, but it forms a good basis for troubleshooting Bluetooth problems.

First, make sure that you are attempting to pair with a device that is compatible. Check the Bluetooth version of your devices.

If they are not compatible, you may simply need to update the software on each. Apple and Microsoft have frequent updates that include Bluetooth software. However, that may still not work with old devices and you may need to get a new phone or Bluetooth device.Interphone F5XT Bluetooth 1

Your headset, camera or GPS must also be regularly plugged into a computer for firmware upgrades to the latest Bluetooth version as well as bug fixes.

Even if you’ve paired these devices before, after you have upgraded to the latest software, you must pair again.

But first, go to your smartphone and turn the Bluetooth off, then on again and find the device you are trying to pair to and disconnect it.

Then turn off both devices, turn them on again and pair them again.

Make sure the devices are close to each other and try to isolate them from other Bluetooth-enabled devices so they don’t get confused and try to pair with something else.

Sena SMH10 Bluetooth kit for iPhone

Even if you have the latest software, have turned on Bluetooth and they are compatible devices that are close to each other, Bluetooth problems can still happen.

The best answer here when you’re out on the road is simply to turn it all off and turn it all back on again and then pair the devices again.

Check the back of the unit for a small pin-sized hole. If there is one, shove a pin in it as that is a manual reset and it often solves problems.

I met two Aussie riders in the middle of the desert near Monument Valley, Utah, who were having troubles with their Sena units. They noticed I had a Sena on my helmet and asked if I had experienced any troubles.

I suggested they switch it all off and on again, then re-pair the devices. It worked!

One last tip: if you are having trouble getting your device to connect, make sure you have turned on the Bluetooth function on your smartphone.

That might seem obvious but it is surprising how many times I’ve almost thrown my phone down in disgust only to find that I had Bluetooth switched off!

And if you want to know which of the many models I have tested that is the most reliable; it’s the Sena SMH10.Bluetooth

  1. We have two Hawk Bluetooth headsets. We have had them for 6 months and never had a problem with them. We were out travelling and they stopped connecting. Both of them will pair to our phones separately, but not to each other. We have tried turning everything off and reconncecting it, but still no luck. Any advise?

    1. Hi carrie,
      Not familiar with that brand,
      Have you tried contacting the manufacturer or distributor?
      Otherwise, look for a small hole on the back. This is usually a manual reset button. Stick a pin or small wire inside and it will reset the devices. Then go back to the computer and download the latest software and try pairing again.
      Good luck and tell me how you go.

  2. My sena smh10 connects to my Samsung galaxy 8 but when I go to listen through the sena it doesn’t work it plays through my phone speaker. Maybe it’s a setting on the phone that I need to look at?

  3. Hi guys, my blinc bluetooth does not pair with other helmet, also now the red light do not come on.
    I tries reset, turn it on and off, taking off the batery and still doesn´t work. some one could help me.
    regards in advance

  4. I absolutely hate our 20s Evo bluetooth helmet headsets. We get them set to go and as soon as we start riding they go out. We have tried to sinc them multiple times. We get them to work and as soon as we start to ride again, we hear crackling and popping and we can’t communicate again. We can’t enjoy the ride for having to deal with that. Any suggestions. They cost too much to be having these issues.

    1. Hi Vicky,
      Have a look on the back of the unit and you will see a little hole big enough for a pin.
      Stick a pin in it and that will do a factory reset.
      Then link it to your computer and download all the updates.
      Then re-pair the units and try again.
      If that fails, click here and contact Earmold who import them.
      PS: I have NEVER had any troubles with them, but I do see a lot of complaints on internet forums. I still think they are the best … and I’ve tried them all!

  5. I am having trouble pairing my V8 intercom headset with my partners. Despite turning off and on numerous times I still this to work. No idea what I’m doing wrong as I’ve paired it many times previously and had no trouble. What am I missing?

    1. Hi Trish,
      What model is it?
      Have you tried the manual factory reset?
      Look for a small pin-prick hole and push a pin in until you feel it engage.
      Then download all the software updates and try again.
      Tell me how you go.

  6. Hi there,
    My I Phone 6 recently showing storage full. When I went to connect my Sena Bluetooth on my helmet, it no longer showed my device listed. I have tried restarting my phone & my Bluetooth. The Bluetooth device is fully charged and has a green light when I turn it on. Please help.

    1. Hi Suzanne,
      There is a new iOS update for the iPhone. Try that.
      Also, find the little hole on your Sena unit and stick a pin in it until you feel it click.
      That is a manual reset.
      Then you will need to download all the software updates and re-pair your unit.
      Tell me how that goes.

  7. sena Calvary helmet with built-in blue tooth not holding a charge and or not turning on.?

    Had it charging over night till the blue lite indicator came on…did the + and – button for 1 second ..
    no indication of turning on and not connecting…??

  8. Hello folks,
    I have an Interphone F3MC which had been working well but now is infuriating me immensely.
    It no longer plays music from my Garmin Navigator V. The Garmin shows that the music is being played as the progress bar moves and the timer counts down. All Garmin commands e.g. route directions, are still heard but no music is. If I connect a bluetooth speaker to the Garmin the music is heard but not through the headset. I keep the Garmin updated and also the Interphone.
    I’ve contacted Interphone who’s direction was to disconnect and reconnect. No difference. If the failure to play music is due to software updates the whole thing will go in the bin and I’ll buy a different make.
    Thanks for any assistance,
    Clive E.

  9. My navigator iv switches my cardo q1 off when they try to connect, they pair ok it’s the connection that’s the problem. The q1 just switches off every time

  10. Hi mate, I have a interphone link system and I can’t get it to go loud enough to hear properly. I also can dial and receive calls but can’t hear anyone? Help please

      1. Hi Mark,
        I haven’t been touching my phone because my helmet system is connected to my bike. Only one can connect, either my phone or my helmet. It has a picture of both to connect to, if I pick phone, the music etc comes out my bike speakers.
        Thanks mate

    1. you may have the volume set as automatic. Disable it and you can then use the volume + button to increase the volume

  11. Hello I am trying to pair an n com b601 to an interphone link I have followed both
    Manufacturers instructions the link said paired and the n com keeps saying intercom failed.
    Any ideas? Thanks

  12. Hi I have a Vimoto V6, which will not charge. I plug in the charging cable and the V6 then shows a red light (which is correct) but it then goes out after only a few minutes: it should when fully charged show a blue light. And the on/off switch does not power it on either.
    It was working perfectly a few days ago!
    I can’t find a reset button if there is one.
    Any ideas will be most welcome.

    1. Hi Jon,
      I’m not familiar with this brand.
      Have you tried contacting the makers?
      Are you sure there is not a little hole somewhere just big enough to stick a pin in? That would be the reset.

      1. Thanks Mark – still no reset hole/button found; but I got it working by taping down the On Switch and leaving it for a few hours so as to completely flatten the battery. Then plugged in the charger and hey ho it charged correctly. Now working fine! Hope it keeps working!

        1. Hwy Jon C! Can you let me know how you did this? I also have a Vimoto V6 with same problem but cant find any solution for this!

  13. Hello
    I have an interphone Tour sport link and one headphone isn’t working. I have a set and one works just fine, while other works just from time to time (set is 2 years old).
    I have no idea how to fix this problem. Do you know if shops that repair this even exist? (I’m from Europe and I haven’t find one yet).
    Thank you, H

    1. Hello

      I have been having the exact same problem with the exact same device. Could you find a solution?
      I tried buying a spare part and it didn’t work.
      Thank you.


  14. I have a Shark Tooth – hooooorible brand, awful device. It keeps stuttering, disconnecting, cant hear the music or the gps indications. Whilr it works while stopped on the bike, it keeps on disconnecting as soon as i start the ride. Never buy suck crappy bluetooth devices!

  15. Hey everyone I just bought 2 torc T15b blinc bluetooth helmets.. have tried everything to connect helmet intercom, but will not find other helmet? The Bluetooth works great in both helmets when paired to our phones. Frustrated can get the intercoms to connect! Am I missing something should be super simple according to the manual. Thanks for any help you can give.

  16. Just bought kugibao K12 integrated. Have paired it with my Samsung A12. Pairing no problem but no sound…stuck on flashing blue light standby…been at it all day joy

  17. Hi, thanks for your website.

    I purchased two Freedconn R1 Plus units, one for me and one for my wife. When I record with the camera, I’m connected to the unit via wifi and bluetooth, but my voice isn’t recorded as I speak into the microphone.

    Do you have any suggestions, please?

    Thanks much,

  18. Hi, I bought vnetphone V6 intercom and my friend bought parani M10 and we are trying to connect both of our intercoms but it is not working. Can you help us in find a way to connect.

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