Interphone Bluetooth Intercom
by Rick K. for webBikeWorld
More:
Owner Comments
(Below) | wBW
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Scala Rider TeamSet Bluetooth Intercom Review
UPDATES:
See
important product updates below.
The Interphone Bluetooth intercom was developed by a
European consortium and the product was just officially launched in Europe
about two weeks ago. It's made in Italy by Cellular Italia S.p.A.
The set shown here is known as the Cellular Line Interphone
and it was kindly sent to us for evaluation by GiMoto Canada Ltd., the
approved Canadian distributor for the Cellular Line Interphone Bluetooth
intercom system.
Moto Comp Ltd. is the distributor for the Interphone
Bluetooth intercom in the UK. webBikeWorld visitors may also remember Moto Comp as the
parent organization that distributes OGK and Nitro Helmets in the UK (we
reviewed the
OGK FF-3
and OGK FF-4 and also
the Nitro
N1200-VX).
Note: See the table at the end of this article for
more information on retailers, pricing and ordering.
So first things first: What's the difference between the
Midland-Scala Bluetooth
intercom system we reviewed last month and the Interphone Bluetooth intercom
system shown here? After all, they look nearly identical, right?
We thought so too. If you recall, we were less than
awestruck with the Midland-Scala Rider system and, to be honest, this left
us skeptical of Bluetooth intercom systems in general. Why should the
Interphone system work any better -- after all, Bluetooth is Bluetooth,
right? And since the systems appear to be so similar, how much
difference could there really be in their performance?
In fact, before we got the Interphone intercoms we were even
thinking that maybe the Interphone was simply a re-branded Midland-Scala
product. It wouldn't be the first time something like that happened...
But I'm happy to report that the Interphone Bluetooth
intercom is definitely different and it works brilliantly, just like we hoped a motorcycle Bluetooth intercom system
would, could and should.
The instructions are relatively easy to
understand (just make sure you read them carefully for best results) and the
system worked perfectly -- just like it's supposed to -- the first time we
fired it up.
Now that may sound like a simple request, but we are still
struggling with trying to get the, uh, competitor's Bluetooth intercom
system to work at all. So apparently it's not as easy as it seems.

The sound quality on the Interphone Bluetooth intercom is crystal clear,
with only the very slightest amount of Bluetooth hiss in the background,
noticeable only in a quiet room. The volume at the Interphone's lowest setting is about as loud as the Midland-Scala
system is at its highest, but the Interphone's volume can be raised by using a special "High Volume" setting
beyond the basic "loud".
This procedure is rather cumbersome; the "+" volume button
must be held down as the intercom is turned on, a series of beeps is heard,
and then the LED is supposed to flash red/blue, but ours doesn't seem to
blink red/blue, although the volume does increase.
Raising the volume is useful for situations where the
intercom speaker is
farther away from the wearer's head, when wearing ear plugs or in situations where the background
noise is unusually loud.
Besides the excellent sound quality, there are three
features that differentiate the Midland-Scala Bluetooth intercom from the
Interphone Bluetooth intercoms.
1) The Interphone system that is currently being sold has only one speaker,
because it's actually designed as a boom mike system for open-face helmets. This
hasn't made a difference in our use,
because the clarity of sound and the ability to raise the volume makes the
Interphone intercoms much easier to hear anyway and there hasn't been any
problem installing the Interphone intercom in any of the full-face helmets
we've tried.
Interphone released the boom microphone and single speaker
version first because this design will work in either an open-face or
full-face helmet, whereas a system with longer wires and two speakers is
really only designed to work with a full-face helmet (Note: See updated
comments below on problems with the boom mic).
2) Another difference between the two brands is that
the Interphone system does not have voice activation for the
rider-to-passenger intercom, although it does have
voice activation for connecting with a cell phone. And don't forget -
the Interphone system is also a bike-to-bike intercom (see below)!
We don't miss the lack of rider-to-passenger voice
activation one bit, as it seems to be the most problematic feature of the
Midland-Scala intercom and we've had miserable luck with any intercom voice
activation system we've tried, so we'd just as soon do without it.
|
Interphone at World
Trials
Moto Comp Ltd. has
announced that Takaisha Fujinami, who
finished 3rd in the 2007 World Trials
Championship, will now be using
INTERPHONE by Cellular Line during the
official competitions as well as in
practice.
In Trials, the
connection between the rider and his
assistant on the track is critical.
The two are constantly talking to get
and give information about how to
approach the various points of the
track.
Fujinami and his
assistant are using INTERPHONE Bluetooth
intercoms to talk each other, because
the system acts as a private
communications channel over as much as
500 meters (depending on terrain). The
system works in full-duplex, which
allows natural conversation.
The INTERPHONE system
has also been used successfully on
extreme enduro rally raids - such as the
Touareg Rally and Red Bull Romaniacs by
Nick Plumb (amongst others).
Other uses include
training and coaching for off-road
riding, as well as keeping in touch when
trail riding, track days, road riding,
touring, etc.
Moto Comp Ltd are the exclusive UK
distributors.
|
When riding with the Interphone intercom there's no noticeable static or
noise in the background anyway, even with its "always on" mode. So who
needs voice activation? In fact, I wonder if the Midland-Scala system
would be better off if the manufacturer simply eliminated the troublesome
voice activation on their system.
3) The Interphone Bluetooth intercom has a claimed
range of 10 meters for rider to cell phone conversation and an amazing
150
meters (UPDATE: Rumor has it that the new units are now rated at 500 meters) for rider-to-passenger or bike-to-bike communication.
That's right -- a pair of Interphone Bluetooth intercoms can
be used together as a mini-broadcasting network so you can chat up your
buddy while riding! Sure, it isn't a half-kilometer or so that you
might get from FRS radio range, but it doesn't pretend to be. And, by
the way, a couple of Interphone units weigh less, they're wireless and they're
much easier to use than a clumsy FRS radio system for
bike-to-bike communication.
Although we didn't get out the yardstick (make that the
meterstick) to take an exact measurement, the claimed transmission distances
do seem realistic. For example, I had to run back in to the house for
a pit stop just before taking off for a ride, and I discovered that I could
continue to carry on a conversation with my wife using the system through
the steel garage door, across several rooms and way upstairs in the back of
the house.
Burn and I also mounted up a pair and went for a ride and it
definitely works, out to about 1/10 of a mile, even on the Interstate at
around 70MPH.
The Interphone system's clear sound probably is helped by
the full duplex transmission between units. Full duplex is a good
thing; it's defined as "Sending data in both directions at the same time.
Usually higher quality but requires more bandwidth. In videoconferencing,
full duplex will be much more natural and useable. Cheap speakerphones
are half duplex, whereas more expensive ones are full duplex." according to
this East
Carolina State University definition).
Talking on the Interphone intercoms sounds pretty much like
you'd expect a conversation to go. None of that walkie-talkie, I talk
- you talk, voice activated jilted conversation like you get on most
motorcycle intercom systems (and digital cell phone systems -- remember the
good old days of analog cell phones?).
The system also uses DSP, or
Digital Signal Processing. Interphone also claims that the system will
increase or decrease the volume (Automatic Gain Control), based on
background noise, but I can't tell if that's working or not.
The Interphone system is claimed waterproof and carries a
12
month (UPDATE: recently upgraded to 2 year) warranty. They also have a claimed 7 hour talk time once the
batteries are fully charged and a claimed (and phenomenal) 700 hours
of standby per battery charge. I assume that "standby" means that the
intercoms are turned on but not being used.
Mounting the intercoms on full-face helmets is easy.
The battery/Bluetooth module clips on to a plastic bracket and the bracket
has a clip that slips up between the liner and the helmet shell. The
clip is a very tight fit on some helmets and you really have to yarn on the
liner to move it away from the shell, but eventually it works.
An el
Cheapo Phillips head screwdriver is included with the kit and the two
Phillips head screws on the clip can be tightened down to make everything
secure. The female screw threads on the clip are brass inserts, but be
careful. The screws do not
have to be over-tightened, especially if the clip is pushed up against a
tight helmet liner. Interphone also provide a small spacer in case the
screw-on bracket needs more room, like for a thick helmet shell.
Addendum: A set of longer screws is included in
the package to allow extra length if the clip spacer is used for very thick
helmet liners. We found that the standard clip has an adequate amount
of spread to fit several commonly available helmets as long as the clip is
placed between the shell and the outer part of the liner.
Interphone also provides a bracket that can be permanently
mounted on the helmet if desired. The bracket has a peel-off label
over some sticky tape for this purpose and the Bluetooth module clips on the
bracket once it's mounted on the helmet.
It's slightly problematic getting the relatively short
(about 7" or 180mm) speaker wire placed under the helmet liner; again, the
unit shown here can also be used on an open-face helmet, so the wire is
slightly shorter than optimal for installation on a full-face helmet.
Our unit works nicely on helmets with removable cheek pads
because the cheek pad can be removed and the wire can be routed underneath.
Other helmets may require that the speaker wire is routed between the liner
and the rider's head, but most liners seem to be soft enough to cushion the
wire from chafing the rider. This problem should resolve itself when
Interphone releases the full-face helmet design with thin and long speaker
wires.
The back of the speaker is covered with the "hook" part of a
hook-and-loop fastener (i.e., Velcro) system and Interphone includes a
mating patch with tape that can be attached to the inside of the helmet in
the ear pocket. All told, we had no problems quickly installing,
removing and re-installing the units in a variety of helmets during our
evaluation.

Like any Bluetooth devices, the intercoms must be paired,
and they must go through the pairing procedure the first time they're used.
After the units are paired, the intercom is turned on by pressing the big
"Multifunction" button (orange arrow in photo below) for approximately 1
second and waiting for the second beep. The instructions must be read
carefully, but they are relatively easy to follow and it worked the first time.
Once their paired, pressing on the big button will create a
tone in the paired intercom, and you're ready to talk. The blue arrow
points to the button that raises the volume and the black arrow illustrates
the button that lowers the volume. The intercoms seem easy to use when
wearing gloves, but once the volume is set, you pretty much don't have to
touch them again.
The wire shown sticking out the bottom of the unit in the
photo below goes to the speaker and microphone. The wire must be
removed from the module to plug in the recharging unit during charging.
It took us between 3 and 4 hours to charge the units when new, but it
doesn't take as long on subsequent recharges, depending upon the remaining
charge in the batteries.
We've heard some comments from long-distance riders who say
they want their intercoms plugged in to the motorcycle's electrical system
so they don't have to worry about the Bluetooth battery going flat during a
ride, but really now, how many people are out there riding and talking for
more than 7 hours at a clip? You can charge the thing back up in the
hotel room at night. And if you're camping, you're too much of a
rugged individualist anyway to be using an intercom!

We paired one of the Interphone units with a Motorola Razr
cell phone, which took a bit of finagling. I've had trouble pairing
this particular phone with the Bluetooth system in my car, so I'm not sure
if it was the phone or the intercom, but it took about 3 "Searching for New
Devices" before it found the Interphone.
We tried several calls and answering calls from the cell
phone and it worked perfectly, but we do not recommend using a cell phone
while riding a motorcycle, so the majority of our evaluation was conducted
only using the intercom function.
Let's see -- what else? Interphone says they sold more
than 4,000 intercoms in the first month of production, so these things are
hot. Don't forget, you need two (2) units to talk to each other; you
can use one unit for taking cell phone calls if you'd like, but who wants to
talk on the phone while you're riding a motorcycle?
Conclusion
The Interphone Bluetooth intercom equals the Midland-Scala Rider TeamSet
in its ease of installation. But the Interphone intercom has really
impressed us with its simplicity and functionality. We didn't have to
struggle with it to get it up and running -- we were literally talking over
the system within 5 minutes of opening the box.
But what matters most is the sound, and the Interphone
system is about as clear and loud as you can get, considering the small,
think speaker. Don't get me wrong -- this isn't Bose quality sound by
any means, but it works, it's loud enough to hear the conversation, it
doesn't seem to be affected by ambient noise and the full duplex DSP system
really does seem to make a difference.
►Review Updates

October, 2007 - After removing and reinstalling our
Interphone intercom about 4 times, the microphone boom broke where it meets
the speaker (photo above). We sent an email to GiMoto Canada, where we
purchased our units, with a copy to BlueAnt in the U.S.A. and Moto Comp Ltd.
in the UK. We received the following responses from GiMoto Canada and
Moto Comp:
GiMoto Canada (website):
"(We) fully support the product. The issue you have mentioned has been
corrected in the current design and there have been no further issues.
Any party who has purchased from GiMoto Canada and addresses this issue will
receive new boom and mic which is shipped the next working day. Note
that this return policy is in relation to purchases from GiMoto Canada only;
we are unaware of how BlueAnt or Moto Comp address the defective item.
Our only requirement is you ship the defective unit back in the included
envelope by surface mail.
Sorry to hear of the problem you had
with the headset."
Moto Comp (website):
"I can only endorse what (GiMoto Canada) said. There was a small
problem with the first batch of headsets - the design has been changed in
later production, with an additional sleeve moulding added to hold the
earpiece together under stress, rather than relying only on the integrity of
the ultrasonic weld. Even then, it was only usually a problem for
people who were repeatedly removing and re-fitting it to their helmet, or in
very close-fitting full-face helmets. The design mod seems to overcome
this problem, and the alternative 'comfort headset' also improves on this
still further in the latter case.
In the UK we operate a clear
'no-quibble' warranty with Interphones supplied by or through us.
If anyone has a problem with any aspect of the product, we simply ask them
to mail it to us and will will repair or replace as necessary to give them a
fully functional system.
We have replaced a small number of
headsets from early production for exactly the problem you had, but not had
any repeat failures from these customers which gives us some confidence
that:
a) it was only a small (fractional) percentage problem (perhaps a
combination of less than perfect weld and type of use/user); b) that the
design mod addresses both these issues; c) users are very happy with the
product and our service.
In fact we are pleased to note that
in spite of the inevitable (but low level) field failures we have
experienced, (unavoidable with a new 'technical' product in this
environment) nobody has asked for their money back as a result, only wanting
it fixed as soon as possible, with plenty of praise for our warranty policy
and customer service.
Please don't hesitate to contact me
if you want any further information."
BlueAnt Wireless (website):
(They concurred with GiMoto Canada and Moto Comp). In addition, I can
confirm that our technical support center has not reported this as being an
issue with recent stock hence it does appear to have now been resolved.
If I can assist with any specific help for US based customers, please let me
know."
We plan on returning our units to GiMoto Canada in exchange
for the new "comfort" intercoms and will report back.
March 2007 - Both GiMoto and BlueAnt
now offer a two-year warranty on the Interphone intercom. Also, the
manufacturer now rates the bike-to-bike communication distance at 500
meters!
Finally, the units only weigh 3 oz. (86 grams), including
the mounting bracket with clip, the Bluetooth module and the
speaker/microphone unit and wire.
Each box contains:
-
One Bluetooth Interphone Module
-
Speaker
-
Anti-noise microphone on boom
-
Mounting brackets (both screw and glue type) to suit any helmet
-
Battery charger
-
Mounting screws, spacers and tool
-
Owner's manual (in Italian, English, French, German,
Spanish and Portuguese). The English section is 13 pages long,
including the Table of Contents and warnings.


| Product
Review: Interphone Bluetooth Motorcycle Intercom |
| Available
From: Interbike
(Canada); OGK Shop or
Nitro Helmets
(UK);
BlueAnt (USA);
Mobile City (USA);
Interphone (UK) |
Made
in: Italy
|
| Suggested Retail Price:
Interbike: Single Interphone is $189.90 CAD each and free shipping via
overnight courier if two units purchased. UK pricing is £149.99 per helmet
kit, or £275 for a pair. U.S. pricing at BlueAnt is $189.00. |
Comments: March
2007: Both BlueAnt and GiMoto now warranty the Interphone Bluetooth
intercom for 2 years. Manufactured by
Cellular Italia S.p.A.
Review Date: January 2007. |
Note: For informational use only. All material and
photographs are Copyright © webWorld International, LLC - 2000-2008. All
rights reserved. Read the
Terms and Conditions. See the webBikeWorld®
Site Info
page.
Addenda and Notes
U.S. Interphone Distributor: March 15, 2007 - Several readers have
asked about a U.S. distributor for the Interphone intercom.
BlueAnt will be the distributor in the U.S.A. The MSRP is $189.00
and item is due for release in early April.
BlueAnt tells us that "In addition to the features mentioned in (the
webBikeWorld) review, BlueAnt also offers a USA based technical support
hotline and a 2 year replacement warranty should anything go wrong.
More information
available here. Also, MobileCityOnline.com is
taking pre-orders on the Interphone.
Here's a photo of the BlueAnt Bluetooth Intercom packaged as available in
the U.S.A.:

GiMoto
Canada is also an authorized distributor in North America and an
online dealer. They offer full support for any purchases made through
their site or their Canadian dealers. They also will warranty the unit
for a two year period and provide any assistance required. They have
current stock of Interphone units and all available accessories.
Connecting With a GPS
Update on the Interphone Intercom: From Moto Comp UK
"A quick update on
the latest regarding Interphone: We have now completed our
compatibility, performance and endurance testing with the new Garmin Zumo
500 GPS unit - this included a sponsored ride to 16 countries in 4 days.
I'm pleased to say they all work pretty well together. Garmin are
pretty pleased with this, because they don't have a "bike" BT headset."
How Many Bluetooth Devices Can Be Paired?
Note that the Interphone or the
Midland-Scala TeamSet Bluetooth intercoms are designed as a one-to-one
intercom system only. Bluetooth intercoms will only pair (i.e.,
connect) one-to-one. They are not designed or meant to be used for
group communications, e.g., one-to-many. Family Radio Service
(FRS) based systems are designed for that type of communication.
Problems With Certain Types of Cell Phones
June 25, 2007 - An Interphone purchaser informed us that
with certain types of cell phones, "the Interphone helmet headset goes from
active to standby after speaking just a few words. That is, the phone
will respond to the request (call, lookup, or check), begin to reply, but by
the end of the first of second voice exchange, the headset causes the phone
to return to standby mode."
Interphone replied that "Unfortunately I have seen the issue you have
described with all the Interphones when used with certain versions of the
voice signal software, which is present on the Samsung you own. On
occasions lowering the sensitivity of the voice dial can resolve the issue,
to do this start a voice dial on the phone and instead of saying a command
press Settings, then select Sensitivity and make sure this is set to
Reject less."
Battery Life Issues
July 6, 2007 - Some owners have been reporting less than expected
battery life on their Interphone intercoms. BlueAnt just informed us
that they have revised the talk-time during Intercom mode to "up to" 5
hours. The Intercom mode uses additional power and it was not
originally mentioned in the manual hence the adjustment. Also, the
batteries are not replaceable but they will soon be making car chargers
available on the spare parts website.
Here's a note on the Interphone battery life issue from
Rob Ferrier, General Manager of
GiMoto
Canada: In response to your questions on reduced talk
time, this is an issue I brought up with Cellular Line earlier in the week
based on questions by our customers. The Cellular Line Interphone will
allow up to a maximum of seven hours of "active" time, this means the unit
will either be connected actively with a GPS, phone or in the intercom mode.
All of the available devices, regardless of manufactures name (Cellular Line
/ Blue Ant) are the same unit and have the same restrictions.
The issue comes down to the use of the product and the
specific conditions it is being operated in. This is similar to how
far you can travel on a tank of gas in your car. If you are traveling
the speed limit, you will be driving for a longer time period than if you
are running a car at maximum speed. The Interphone is similar when you
are connected to another rider and the distance apart, atmospheric
conditions and sight line obstructions all play a factor. If the other
rider is farther away or out of sight, the unit has too work harder to keep
the units functioning and this take more power.
To maximize talk time, we recommend the following:
-
When not actively speaking or listening to the other
rider, put the units into standby mode. This would include the
connection to the GPS when not required so the overall operating time is
extended (for example: the 400 mile stretch between turns). To put
the unit in standby, you only need to press the button on the side of
the Interphone, to reconnect, either rider only need to press the main
button for 2-3 seconds and you are back in talk mode.
-
Keep a safe distance with the other rider, however, keep
in mind that the farther you are apart, the more energy is required to
operate the unit. If you spend the day running 400 meters apart,
the device will not operate as long. This is also the case when
operating in rain, fog, snow or other factors that interfere with the
line of site between the units. The key issue is rider safety, but
keep in mind the restrictions when using the device in certain
conditions.
-
Other possible options include carrying the charging
unit with you on long trips or consider the mobile charger that will
operate off the 12 or 24 volt system on most bikes. The Interphone
usually takes less than one hour to fully recharge and this can be done
during a meal break.
Hope this helps clarify the operation and restrictions on
the unit.
Rob Ferrier, General Manager
GiMoto Canada Ltd.
►Owner Comments
Comments? Send them to
Comments are ordered from most recent to oldest.
From "E.P.": "In response to a few comments I read
regarding Interphone talk time between riders. The intercom will last
much longer for rider to rider if you don’t leave it activated for the
entire ride. If you want to talk to who you are paired with, hold the
button for three seconds and connect. When you are finished hold it
for 3 sec and disconnect.
The unit stays on in standby mode without draining the battery and is simple
enough to reconnect as the touch of a button. When my wife and I are
on a ride, we keep an open connection in town or when deciding
gas/restroom/food stops. For the rest of the time we don’t need to
hear each other breathing or the wind from their unit. If we want to
talk it is simple enough for either of us to push the button and connect.
Also, this gives you an entire day of use if there aren’t convenient stops
to recharge the battery. Fortunately for me, I have a cigarette
lighter installed to use a car charger on my bike. The only problem I
have is with my cell phone. It tends to run out of battery life when
searching for a signal when on the long rides (hence the need for car
charger port).
The Interphone hasn’t been a problem with cell calls or intercom.
Actually, by not staying in connection with the other paired head set, it
makes it easier to receive phone calls by not having to deactivate with the
other headset."
From "D.N.": "I am always looking to your website for
reviews on products. After reading your review on the Interphone, I
also read a few customers' personal reviews. I made a purchase of two
Interphones for about $300 total and had them in hand in just 3 days.
I was hoping that they were going to be here before a group ride but they
did not make it which was not really an issue.
After receiving them, I believe it took me about 30 to 40
minutes to set up two helmets with the system (pretty easy). I did
plug them in and give them a complete charge. After that I turned them
on and let them sit on the table for 7 hours in the paired mode and one of
them crashed at just over 6.25 hours. I believe the other one lasted
into the next day since one of the batteries had died.
Just purchased a new Bluetooth phone as the old one was was
only blue in color and was toothless. That was very easy to set up,
less than 30 seconds the phone was connected and I was able to receive a
call and communicate with the family. The Bluetooth phone connectivity
is the largest reason for the purchase and it works so slick. Just say
hello and just talk like normal.
I have not had the chance to test the cell phone to
interphone connection while riding and will update on that later. The
headset to headset connection works reasonably well as it is not meant for
idle chat as you ride down the freeway or back roads. It is made so
you can say hey, do you need to take a break or look at that sunset over
there and you do hear some wind even with the full face helmets above the
50mph mark. It beats the hand signals or trying to yell through a full
face helmet.
So I believe they work great for what they were made for and
did not expect them to like a full day on a single charge. I can see
where if I were going on a long trip, it would be nice to have the
capability to plug them into the bikes power while using them for a couple
of hours or so when you reach that 4 hour time line or having the ability to
upgrade to a battery that lasts longer than say 8 hours. Then again
after about 4 to 5 hours, my wife is ready to stop for the day.
For me I will use the cell phone connection the most just
for the purpose of keeping in touch with my family instead of missing and
having to pull over and dig my phone out of my pocket and call them back.
It is meant for short quick conversations only."
From "A.M.": "...Another compliment for
your site first - it has guided most of my purchases since we bought our
first 2 bikes (pillion, me? not!) late last year. I enjoy simply
reading the reviews because they are well written and help me understand the
world of motorcycling. Well done.
I purchased 2 Interphone sets on eBay for US$269, no
shipping cost, which price seems to be available from two sellers.
Setup from opening the boxes to paired was 3/4 hour.
They have transformed our riding experience. We can
talk about routes, things to watch out for, and tell the other to turn off
the indicator without tooting madly! We got 6 hours battery time from
one of them on first use, the other lasted beyond trip's end at 6.5 hours.
For any longer trips, we will simply turn them off for agreed periods of
time or top them up at restaurants over lunch.
When reception deteriorates over distance (we got 200m
comfortably) you can shout and the essence of the words come through -
urgent, not urgent. My husband paired his with his Palm Treo within
seconds, it works well, and he is pleased that he doesn't have to take his
helmet off to make calls, e.g. to ask our friends to open their garage door
for us when we've arrived. We will not be using cell phones while
riding.
We have no problem with wind noise - it is no different to
that which we get in the helmet in any case. We are both wearing ear
plugs and the speaking volume is good. Overall we are very happy with
them and I don't think I'd enjoy the isolation of longer rides without them.
Thank you to webBikeWorld; they are the reason we chose them."
From "D.S.": "Please update your web
site to tell people that the advertised specifications for this product is
in error. I purchased two of these units and made a two week trip with
my wife riding as a passenger on my motorcycle. Immediately we found
that we could get no more than 4 hours of use out of the units before the
batteries were dead. As soon as I got back from our trip I called
Interphone customer service in the United States, as the advertised
specifications were "up to 10 hours of talk time". They indicated
something must be wrong with our units and that they had to call the main
factory, and they would get back to me.
Finally, after two weeks and two more calls by me they
stated that you only get 4-5 hours of talk time in intercom mode, and that
the 10 hours of use that was advertised was for using blue tooth
communications to a cell phone. I asked to return the units for
credit, since they did not meet the specifications on their web site at the
time I made my purchasing decision, but they said that there was nothing
wrong with my units and they would not allow me to return for credit.
Shortly after that Interphone changed their web site, and it
now states approximately 5 hours of use in intercom mode. I would not
recommend buying this or any product from this company, as they did not
stand behind the advertised specifications and would not allow an exchange
for a legitimate reason. I would not have bought this product in the
first place if I had known that the batteries only last 4 hours in intercom
mode, and I don't think most people would. A typical use of this
product is for rider to passenger communications, which means using it in
intercom mode....and most people ride for more than 4 hours in a day.
I think it is important for people to understand that what
Interphone calls "Talk Time" is not actually talking time, as I also
originally thought. Anytime two units are paired in intercom mode it
counts against the Interphone "Talk time". So if you start riding at
8:00 am in the morning with them paired in intercom mode and never say one
word to your passenger, the batteries will be dead in by 12:00 or 1:00 pm at
the latest. The spec should say 4-5 hours battery life when paired in
intercom mode - it doesn't matter whether you are talking or not."
Editor's Note: See the note in the
Addendum section above regarding the latest on battery life. The BlueAnt site claims
"Up to" 10 hours talk time when connected to a cell phone and "Up to" 5
hours talk time when using the intercom feature. The Interphone Canada
website claims "Up to" 7 hours talk time and "Up to" 700 hours standby".
The OGK Shop also has a product data sheet that claims "Up to" 7 hours talk
time. Mobile City USA claims "Up to" 10 hours talk time and "Up to"
700 hours standby (this site also has an comprehensive listing of
compatibility with other Bluetooth devices). The Interphone Canada
site sells a cigarette lighter charger cord for $19.99CDN. We've used the
product and never ran down the battery, albeit on shorter rides. My
opinion is that the functionality of the Interphone units outweighs the
potential battery life issues.
From "D.B.": "I had been looking for a bike to bike
intercom system for my wife and I to use for some time. I did not want
to use the bulky and expensive FRS systems. After monitoring the
reviews (particularly webBikeWorld) of different Bluetooth headsets and
intercoms I settled on the Interphone.
The installation was easy and took just a few minutes.
Without repeating what the review has already covered, I will share our
experience with the Interphone.
Both units are mounted on open faced helmets. One with
a face shield and one without. While using the intercom between two bikes
the sound quality is very good. We have tested up to 80 mph (129 kph)
with very little background noise (on loud Harleys), however there is a
little wind noise above 50 mph (93 kph).
The range so far has been further then the specs indicate.
We have tested on an open road in the mountains at about 600 feet (188
meters) and the units worked fine.
We have found only two drawbacks to the Interphone.
The first may not be specific to the Interphone and may be a combination of
the Interphone and the cell phones used. When pairing with a Motorola
V325i or a LG Chocolate cell phone, the phones will not recognize voice
commands above 30 mph (48 kph). There appears to be just too much
background noise. For incoming calls, the answer capability works fine
and the sound is clear even at high speeds. The person on the other end does
hear a little wind noise.
The other issue is the battery life. We have not been
able to get 7 hours of talk time in the intercom mode between bikes as
stated in the specs. The most we have obtained is 5 hours. As my
wife and I travel up to 450 miles (724 km), taking 7+ hours of ride time a
day, this has been an issue. I plan on purchasing the cigarette
lighter adapter (to be available soon). This will allow us to charge
the Interphone units while we stop for breaks or food.
A feature that would be nice to add to the Interphone is a
mute capability. This would allow the riders to mute when they do not
wish to talk, eliminating the constant wind noise at high speeds, and may
even increase battery life.
All in all we are happy with the Interphone and look forward
to using them this summer."
From "S.O.": "I have just (tried) and returned to the
supplier, BlueAnt, their Interphone intercom units. After reading your
not too appraising evaluation of the Midland Scala units I purchased the
Interphone ones and had nothing but problems.
For a start at 70KPH with a full face helmet I had continual
wind noise in my ear from my wife's unit (No, not nagging to slow down).
No amount of fiddling could eliminate it. When I wore my wife's helmet
the interference disappeared. It seems that they are sensitive to
turbulence and different helmet design when worn by pillion passengers.
We had to stuff a scarf up into the helmet to stop the noise.
As the units are on all the time you only get about 4-5
hours intercom talk before the battery is flat. One of the units
microphone was loose on the stork and after only 2 charges one of the
recharging units failed to operate. The sound quality on one unit was
scratchy and you had to talk slowly to be understood.
Blueant replaced one of the units but the problems still
persisted and then offered a full refund on both units which I have
accepted. I have read your glowing report on these units and thought
that somebody had finally got it right, sadly that is not the case for me.
The problem that still exists is where to from here for motorcycle
intercoms."
From "R.W.W.": "With the aid of webBikeWorld's informative reviews I
zeroed in on a pair of the Interphone motorcycle communications units and
ordered same from BlueAnt in early May 2007 ($189 each, no shipping charge).
They arrived about a week later-way sooner than I expected, considering
availability comments from another one of your reviewers.
The were easy to set up and pair and work as advertised, in
spite of the fact we both have shorty helmets and merely slapped the
earpiece's Velcro-type backing to the soft inside of zip-on neck curtains.
Riding in Florida during the "love
bug" season, we've been wearing face shields and the Interphones, with
minimum protection from wind and road (and Harley) noise, seem adequate for
the relatively short road trips taken so far.
We haven't had the opportunity to test battery endurance;
I'm wondering whether they will last the advertised 7-hour talk time. When
the units are paired, the circuit is open all the time and I assume that
counts as "talk time."
I'm still having trouble understanding how exactly the two
units reconnect after they've been turned off. Although the manual
explains adequately how to switch from cell phone to intercom, I haven't
found the part about how long one should press the button to get the units
to find one another once they've been reactivated. It could be just me.
As a pre-Nintendo era button pusher I'm challenged by all devices that
feature multi-function switches, whereby pressing combinations of buttons or
maintaining pressure for a prescribed time period yields various results,
I've resorted to carrying user manuals with me.
Speaking of cell phones, right out of the box I paired one
of the Interphones with my Vox non-Bluetooth cell phone equipped with a
Cardo BTII Bluetooth adapter (RadioShack, $19.95). That was easy and
works just fine. According to the Interphone manual, the Interphone
comm units can pair with up to five other Bluetooth devices and switch from
one to the other with a press of the multifunction switch. I haven't
had a chance to test this feature.
I suspect that my Interphone's initial pairing with the cell
phone is the reason we're having a challenge with the rider-to-rider
pairing. With the other Interphone waiting to connect, mine may be
looking for the cell phone; it's a matter of getting the two units on the
same frequency.
With the thought of new, 3/4 helmets in a foreseeable future
we attached the comm unit to the shorties using the supplied double-stick
tape. The mounting bracket is on there for keeps. We would have
used the clamp-on bracket, also supplied, but the helmet liners were too
tightly glued to the shells, a potential problem mentioned in the wBW
review.
Thanks for all your thoughtful, well-researched wBW
reviews."
From "R.W.": "I preordered 2 of the Blue Ant units from
Mobilecityonline, one for me and the other for my wife.
Mobilecityonline didn't process my credit card until the units shipped,
about 3 weeks after my initial order. The units were a bit hard to
install, but with a little pittances and we got them in. We have used
them on a couple of trips around Kansas City and they work great. Mine
has a bit of static once in a while, but nothing to really complain about.
I got a new helmet yesterday and had no trouble moving the unit from my old
helmet to the new one. My wife loves being able to talk to me, kind of
a back seat driver."
From "K.R.": "I purchased a pair of Interphones from
Mobilecityonline a month ago. I returned them for a refund after
giving them a 29 day trial. I love the idea of Bluetooth (I also have
a Zumo 550 GPS which is Bluetooth) communication and getting rid of the
wires, but the Interphone had some pretty big negatives at least as far as I
was concerned.
Basically the communication quality was just as poor as my Chatterbox at
speeds over 50 mph. The faster you go the worse it gets. The
Interphone was not any worse than my Chatterbox, but it was not any better
either (they both are practically useless at real highway speeds).
But what really was the key factor in my decision to return the Interphone
was the battery life when listening to music. Right or wrong, legal or
not legal I like to listen to music when I ride. The Interphone
battery charge lasted less than an hour and a half when I streamed music
from my Zumo 550 to the single earphone.
I talked to Blue Ant tech support and they said that it was because the unit
is mono and it was trying to process a stereo music signal and it caused the
battery to not last a very long time. Apparently I am not alone in my
music listening while riding as the tech said it was the number one
complaint and reason for returning the Interphone. I was able to
listen to music on the way to work in the morning but half way home in the
evening the unit would start beeping to let me know it was running short of
battery power.
The Blue Ant tech also said that there are talks in his company about maybe
developing a stereo Interphone with more battery life in the future but so
far it has not gone beyond the talk stage. I guess I will go back to
being tethered to my bike with my Chatterbox, at least until something else
comes along. By the way, your website is the BEST!"
From "B.C.": "By way of update, we purchased a set of the units from
Rob at GiMoto in February this year, got them in about three days (Edmonton
to Ottawa), with free shipping at the listed price for a pair.
Although we find the single headset and boom microphone
combination a bit limiting, especially for installation in our ARAI helmets
(RX-7 Corsairs for road use and new Arai XD units for on/off road use), the
systems work fine. Setup takes seconds and once one is familiar with
the multi-function main control, connection and mode selection is easy, even
with heavy gloves on.
During our annual trek to Daytona this year, we used the
devices during our commutes and we can attest of ranges up to and slightly
beyond 500m and at higher road speeds. We do find that between the
single headset and the somewhat limited maximum volume setting (especially
if wearing earplugs) at higher speeds or when its windy, hearing the other
party can be difficult. But by the same token, we do appreciate some
design and power consumption constraints that were likely considered.
We are anxiously awaiting the arrival of a pair of the
'Comfort' headsets that Rob says should be out later this spring. This
headset is supposed to have a dual speaker pieces and hopefully, a longer or
more flexible boom microphone setup.
Bottom line, with some minor issues, we are very happy with
the units and have recommended them highly to fellow riders. We had
many people ask us about the systems during our trip south. We did not
see anyone selling the units at Daytona this year, which was a shame.
Great site, keep it up."
From "C.A.": "I just placed an order with GiMoto.
After entering my location of the USA and processing my order, the GST (Editor's
Note: Canada Goods and Services Tax) was removed from the order.
Note that I did call to confirm availability and was informed by the owner,
Rob, that they have plenty in stock. He was very helpful and
recommended the $5 shipping Expedited option for shipments to the USA since
this provides a tracking number."
From "D." (April 6, 2007): "Well, if you recall, I
ordered my BlueAnt interphone from mobilecityonline on Feb 1st as a
pre-order for $151.99 each. Of course shortly after I ordered, the
pre-order price went up to $189. Not sure if they were going to honor
my original price or not. Expected arrival date has been March 30 for
a long time now so last Friday I called mobilecityonline to inquire about
the status of my order and was told the units would be coming in this past
Monday and then shipped out.
Since I hadn't received my order by
today, I just called mobilecityonline again and now they're saying "maybe
June, we just don't know because they haven't been released yet". I
think in this case, I'll just go ahead and order from GiMoto.
According to GiMoto, there isn't any duty being charged on these units
coming into the U.S. at this time (hope he's right)."
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